#XPLORER 2027 Customer Support Centers improvement project

Descripción de puesto: Ready to join one of our Airbus Programs in Spain? AIRBUS offers an internship (curricular practicum) program aimed at students who are in the last year of their degree with the main objective of acquiring professional skills through the development of a project in the company. What do we offer? : Internship (curricular practicum) program + Bachelor’s Degree Final Project (TFG). Mission: You will prepare a final year training project that will allow you to complete your official studies. About practical training: - 6 months of curricular practicum at AIRBUS from February to July 2026 - Part time: 5h / day - 25 hours per week (8h-13h) - Tutor assignment for continuous monitoring Final project (TFG) to be carried out by the student: Join our #XPLORER 2027 program to contribute to the strategic improvement projects of Customer Support Centers Spain and Rest of the world focusing on: - Conduct comprehensive analysis of existing Customer Support Center processes and tools. - Identify pain points and areas for improvement being one of this pain points the resources consolidation, control and follow up. - Propose innovative solutions and strategies to optimize processes - Collaborate with cross-functional teams. - Develop and deliver digital solutions to the different pain points identified. - Prepare detailed reports and presentations on project progress, findings, and recommendations for stakeholders as well as final results. - Adhere to Airbus Defence and Space quality standards and project management methodologies . Required skills #AirbusDiversity As a successful candidate, you will be able to demonstrate the following skills and experience: - Studying Degree in Industrial Engineering, Business Administration or equivalent - Fluent in English and Spanish (C1), other languages is a plus - Strong analytical and problem-solving skills, with a focus on process optimization. - Team spirit and great collaboration skills - Excellent communication and interpersonal skills, capable of working effectively in a multicultural environment. - Proactive attitude and ability to work independently as well as part of a team - Proficiency in data analysis tools and presentation software - Demonstrated interest in customer experience, service improvement, and digital transformation Why should you apply? - Foster your development with a strong academic background and an in-depth collaboration in AIRBUS projects. - Expand your network within the aeronautical industry. - Meet our people working with passion and determination to make the world a more connected, safer and smarter place. - Be part of our diversity and teamwork culture that propel us to accomplish the extraordinary - on the ground, in the sky and in space. - Get in touch with the industrial sector at a leading company in Spain Are you interested? Apply and make it fly! #Graduates_Spain Este puesto requiere identificar los posibles riesgos que supone el incumplimiento, además de compromiso para actuar con integridad, ya que esta es la base del éxito, la reputación y el crecimiento sostenido de la Empresa. Empresa: Airbus Defence and Space SAU Tipo de contrato: Beca ------- Nivel de experiencia: Estudiante Familia de puestos: Soporte a la gestión Al enviar su CV o solicitud, otorga su consentimiento a Airbus para que use o almacene información sobre usted a efectos de supervisión relacionados con su solicitud o futuro empleo. Únicamente Airbus usará dicha información. Airbus está comprometido con lograr una plantilla laboral diversa y crear un entorno laboral inclusivo. Celebramos todas las solicitudes, independientemente del bagaje cultural y social, o la edad, el género, las discapacidades, la orientación sexual o las creencias religiosas. Airbus está, y siempre ha estado, comprometido con la igualdad de oportunidades para todos. Como tal, nunca pediremos ningún tipo de cambio monetario en el marco de un proceso de contratación. Cualquier suplantación de la identidad de Airbus para hacerlo debe ser comunicada a emsom@airbus.com . En Airbus, apoyamos trabajar y colaborar de forma mas ágil y flexible. Siempre que sea posible, se promoverán condiciones de trabajo flexibles e innovadoras.