Vendedor/a 16h EASTPAK - Barcelona

Principal Accountabilities Under close supervision: - Assists in maximizing store sales and achieving store sales goals - Monitors sales progress and results against key targets - Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement - Ensures excellence in customer service in the store - Monitors customer feedback and addresses customer concerns - Perform a variety of routine assignments Knowledge and Skill Requirements - High school diploma or equivalent education; Associate’s degree preferred - Minimum of one year of related experience preferred Knowledge & Application - Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field - May include multistep processes which requires a fairly detailed knowledge of the specialized area - Requires extensive on-the-job or previous training and experience - May require formal occupational training or certification - Operative/Technician roles will typically operate more complex machinery/ processes Problem Solving - Problems are known, defined, and readily apparent - Issues may occasionally require some fact finding to solve - Non-routine issues typically escalated to more senior team member or supervisor - Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations - Refers to procedures, technical aids, co-workers, and supervisors Interaction - Interacts with a range of individuals both within and outside immediate team to convey basic information - Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email) - Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact Impact - Supports the achievement of goals through personal effort in own work area - Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles - Required to achieve daily and weekly tasks under general supervision with work regularly checked Accountability - Accountable for delivery of own work activities to agreed timescales and quality - Performance measured against predefined service level requirements or equivalent metric - Aware of costs and/or service level requirements and expectations R-20260421-0006