Tecnico de operativa

Job Description *** In the context of a job requisition, please revise this text as an external job advertisement *** Join Our Team as a Station Back Office Supervisor – Drive Compliance and Operational Excellence! Are you an organized and detail-oriented leader with a passion for ensuring compliance and supporting operational efficiency? We’re seeking a motivated Station Back Office Supervisor to oversee the back office functions of our station, ensuring compliance with local laws and company policies while supporting the seamless customer journey. Purpose of the Job: As the Station Back Office Supervisor , you will be responsible for leading the back office team and ensuring all administrative activities comply with local regulations and company standards. You’ll also support the deskless customer experience, working to meet or exceed operational goals. Key Responsibilities: 1. Back Office Management: - Oversee all back office administrative activities, including key dispenser management, fuel reconciliation, overdue management, and more. - Ensure full compliance with local laws and certifications, such as debossing and car wash operations, while adhering to environmental regulations. 2. People Management: - Act as a shift manager for counter agents, providing observation, coaching, and mentoring to help them meet or exceed location goals. - Support the Station Manager with shift staff planning to ensure efficient operations. What We’re Looking For: - Proven experience in back office or administrative management, preferably in a customer-facing environment. - Strong leadership and coaching skills with a focus on ensuring compliance and operational excellence. - Excellent organizational and multitasking abilities. - Ability to manage teams, coordinate tasks, and drive performance improvements. Why Join Us? - Play a vital role in ensuring compliance and supporting efficient operations at a busy station. - Lead a dedicated team and contribute to the seamless customer experience. - Enjoy opportunities for professional growth and development within a global brand. If you’re ready to take on a leadership role in back office management and ensure compliance while supporting our operational goals, apply today! Europcar Mobility Group Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une. Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos. Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar®, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar®, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car®, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio». La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países. Más información en: www.europcar-mobility-group.com