Technical Support - Saas

About Signaturit Group, a Namirial Company Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations. What you will do at Signaturit Group, A Namirial Company 🚀 - Monitor synchronizations and automatic notifications - Manage and resolve technical incidents - Weekly internal follow-up meetings to set priorities - Environment monitoring, log review, and SQL queries - Remote connection to client servers - Configure tools and resolve initial product issues - Environment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems - Authentication management (LDAP, SAML, SSO, Databases) - License and permission management - Meetings and clarifications with clients regarding integration questions - Collaborate in maintaining responsibilities within the organization’s Integrated - Management System Understand and apply - Quality and Information Security policies (ISO/IEC 27001 and ENS) - Comply with Environmental Policy guidelines - Follow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role What we believe should contribute to your success in this context 🎯 - Advanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal. - Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features. - Effective Communication: Clear and concise communication, both written and verbal. - Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs. - Spanish and English are mandatory Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform): - HR Discovery Call (30 min) - 1st interview with our business (direct report) - Business case - Personnality online assessment + feedback - 2nd interview with our business & business case feedbac - Reference check Why Join Us 🤝 - 👩🏽‍💻 Flexible hybrid work set up - ⏰ Flexible working hours - ⏰Summer intensive working schedule - ⏰Intensive workday on Fridays (all year long) - 🏥 Health Insurance 100% for you and your kids - 🍽️ Flexible benefits (Coverflex) - 📚 Access to LinkedIn Learning Platform - 🎂 Celebrate your birthday with a day off - ✍🏻 Permanent role - 💰 Indicative salary Range: 22/24K€ basic per year - Join Our Vision 🎯 Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. 👉🏽 For more information, explore our website and discover how you can contribute to our mission. We are looking forward to meeting you! * The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.