Technical Support - Level 2

About Signaturit Group, a Namirial Company Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations. What you will do at Signaturit 🚀 - Monitor, analyze, and ensure the availability and performance of managed services. - Administration and troubleshooting of Linux systems. - Analysis and diagnosis of internal applications, including log review, processes, and performance. - Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte. - Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks. - Advanced diagnosis of alerts, incidents, and critical issues. - Collaboration with other teams to resolve incidents escalated to Level 2. - Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions. - Collaboration with other departments to improve the customer experience. What we believe should contribute to your success in this context 🎯 - Computer Science studies and at least 4 years of previous experience in a similar role. - Strong analytical skills to identify patterns, anomalies, and root cause. - Problem-solving mindset focused on rapid service recovery. - Ability to work under pressure in critical situations. - Good communication skills and ability to collaborate with multidisciplinary teams. - Proactivity, autonomy, and a continuous improvement mindset. - Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills. - Linux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs). - Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis). - Databases: PostgreSQL, MongoDB (intermediate level). - Experience with Bash scripting. - Availability to be on call one week per month. - English & spanish fluent Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform): - HR Discovery Call (30 min) - 1st interview with our business (direct report) - Business case - Online personality assessment + Feedback Session - 2nd interview with our business - Reference check Why Join Us 🤝 - ⏰August intensive working schedule - 🌍 Office located in Paterna - - ✍🏻 Permanent role - 💰 Indicative salary range: Base salary: 28/31K€ depending on assessed level of autonomy- Variable component : up to 2K€ upon 100% achievement of objectives defined with your manager. Join Our Vision 🎯 Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. 👉🏽 For more information, explore our website and discover how you can contribute to our mission. We are looking forward to meeting you! * The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.