Technical Support Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor to join their teams in Barcelona. Position: Technical Support Advisor Location: Spain Model: Remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: - Act as the first point of contact for dealers and end users via phone and email - Troubleshoot technical issues and provide accurate and timely solutions - Educate customers on product usage, updates and best practices - Create and manage support tickets to ensure proper tracking and resolution - Collaborate with internal teams to resolve complex or escalated cases - Maintain accurate customer records and documentation in internal systems - Take ownership of customer cases and progress them through to resolution or escalation REQUIREMENTS: - Native or near-native level of German - Advanced level of English - Minimum 2 years of experience in Customer Service or Technical Support - Good customer service skills and the ability to understand customer needs - Strong listening and communication skills - Ability to troubleshoot technical issues and provide effective solutions - Ability to take ownership of cases and manage them through to resolution - Comfortable working in a customer service environment OFFER: - Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00 - Central office location in Barcelona - Fully paid training on the company and project - Career development programmes and specialised courses - Comprehensive training on the product, advanced technologies, and in-demand skills in the market - Guidance and tools to reach career potential