Technical Product Manager

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición Our Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision. As the Technical Product Manager, you will serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility. Working alongside Support and Training chapters, you will co-develop product support, provide global affiliate documentation, and partner with Customer Areas and Life-Cycle Teams (LCTs) to deliver on network priorities and business objectives. The Opportunity - Act as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades, and updates. - Lead the entire Product Life Cycle E2E from a support and service perspective, spanning from initial development to on-market deployment. - Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade-offs, and break down silos. - Lead and empower a small Product Support & Training Squad under the guiding principle "We all lead." - Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@RocheDiagnostics. - Play a key role in crafting and implementing key aspects of GCS Roche Information Solutions' mid- to long-term strategy. - Undertake international business travel as required by project activities and candidate location to support global matrix operations. Who You Are - An expert with an advanced degree in IT or a related field; background in software product support, training, or diagnostics is a plus. - A proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions. - Demonstrates a high degree of subject matter expertise with the ability to explain complex technical concepts in an understandable manner. - Thrives in global matrix structures with exceptional communication, teamwork, and intercultural skills. Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity! Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Rotkreuz. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process. Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.