System Operations Engineer

Job Description: Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies. The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards. Tasks include, but are not limited to: - Compliance documentation - Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing - Service Level Agreement monitoring - Access & identity monitoring - Coordinating (but not performing) server and database patches - Incident troubleshooting - Small enhancements/configuration changes to software - Coordinating software management - Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure) - Collecting & Processing Demands from Business Users - Performing Incident & Problem Management - Performing Change Management - Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items - Decommissioning (Retiring) systems - Coordinating System Archiving - Coordinating the onboarding of systems from functional areas to the EOC - Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC - Communicating system transition results back to the EOC reporting team Skills: - Must be customer oriented - Must be well organized and methodical - Must have excellent communication skills both written & verbal - Must be able to work successfully on a team - Must have Excellent English speaking, reading & writing skills - Other languages such as German, Japanese, Mandarin, Spanish a plus - Must be able to present information effectively - Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc. - A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification - Working knowledge of: - Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow) - Data transformation and modelling using Snowflake and dbt - Good to have knowledge of data integration tools (Snaplogic) - Python and SQL (advanced) - Infrastructure as Code (AWS CDK / CloudFormation) — pipelines and transformations are deployed as reusable blueprints across environments - CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild) Experience: - 2+ years working as System Lead or Similar - Good Understanding of assigned application and system lead support service tasks - Understanding and experience working with Hardware, software, networking and databases - Proven work experience in an IT technical support or similar role - Experience working in a regulated environment is a plus - Experience working in a multicultural diverse environment What do We offer - Permanent contract. - Flexible Schedule. We make it easy. Balance your professional and personal life. - Trainings & Certifications. Improve your skills and get the official certificate from our main partners. - Home Office. - Flexible retribution (public transport ticket, Ticket restaurant, …). - Health insurance. - OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI-REMOTE Location: Remote - Spain Brand: Omega Time Type: Tiempo completo Contract Type: Permanente