Sr Solutions Manager - WMS

Sr Solutions Manager - WMS The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets. - Primary responsibilities:Pre-sales & Opportunity Development - Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development - Lead discovery workshops to capture business objectives, processes and success metrics. - Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes. - Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers. - Support commercial negotiations and provide input on pricing, T&Cs and change control. - Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services. - Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction. - Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early. - Build trusted advisor relationships with C-level and operational stakeholders. - Identify upsell and cross-sell opportunities; support renewal and expansion motions. - Create reusable deliverables (accelerators, templates, runbooks, training materials). - Mentor and coach junior consultants; contribute to recruiting and skill development. - Capture lessons learned and drive process improvements. - Commercial / Billable expectations: - Maintain a billable utilization target (suggested 65–80% depending on role mix). - Responsible for accurate time capture, billing documentation and timely invoicing support. - Support revenue forecasting and pipeline hygiene for professional services bookings. - Success metrics (examples): - Billable utilization percentage and revenue contribution vs target. - Customer satisfaction / NPS for engagements. - On-time/on-budget delivery rate and margin attainment. - Required qualifications: - Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience). - 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience. - Experience writing SOWs and managing commercial professional services engagements. - Strong stakeholder, presentation and negotiation skills. - Proven problem-solving, process orientation and ability to work in cross-functional teams. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.