Spanish Speaking Customer Service for Booking (w. Disability Certificate)

We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities. If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide. Your role will include: - Managing customer inquiries related to services, payments and technical matters. - Providing accurate and professional information via phone and email. - Acting as an effective mediator between customers and accommodation providers. - Following established internal processes to ensure high-quality service in all interactions. Requirements Fundamental Requirements and Attributes: - Valid disability certificate, in accordance with Spanish law. - C2 level of Spanish and B2 level of English, both written and spoken. - Clear and professional verbal and written communication skills. - Comfortable using Office 365 and able to quickly learn CRM and internal systems. - At least 6 months in a customer-facing role or equivalent training. - Proactive attitude, eagerness to learn and customer-focused mindset. Benefits Contract & Benefits - Salary: 18.471€ gross per year. - 38.5 hours/week, rotational shifts between 09:00–20:00 (Mon–Sun). - Available Schedule: Rotational shift between 09:00 and 20:00h - Initially a Temporary Contract with the potential to convert to a Permanent contract long-term, based on business requirements - Holidays: 27 working days per year - Flexible remuneration in nursery school transport if interested after probation period - A multicultural and international working environment - Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) - Be part of an exciting industry leading department with great opportunities to learn and grow your career - 3 weeks of Initial training and continued personal coaching