Senior Business Process Analyst — AI & Transformation

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. What the role involves You will lead end-to-end process transformation across multiple functions and geographies, from initial discovery through to measurable business outcomes. A core part of the role is identifying and building the business case for AI-driven opportunities (process automation, decision support, predictive analytics) and you'll be expected to have used AI tools yourself in your own workflow, not just read about them. Experience engaging senior stakeholders, including situations where you had to build alignment, mitigate different points of view or push the boundaries of what can be achieved. Super has grown fast, and much of the organization still operates with a lightweight process framework. You'll be expected to build structure into that ambiguity rather than wait for it to be handed to you, and to adapt your methodology to the situation rather than apply a fixed playbook regardless of context. What we are looking for: - 7+ years in Business Analysis, Process Improvement, or Business Transformation roles, with a track record of driving change end-to-end. - Demonstrated experience influencing senior stakeholders through disagreement or resistance, with concrete examples you can walk through in detail - Genuine, hands-on experience using AI tools (Claude, ChatGPT, Copilot, or similar) in your own analysis and documentation workflow. Able to speak specifically to what you built or automated, not just what you're aware of. - Hands-on BPMN 2.0 process modelling and experience with BPM tools. - Comfort operating in ambiguous environments with changing priorities and building governance/structure, rather than only executing within an existing framework - Strong analytical and problem-solving skills, and experience working across business and technology teams - Bachelor's degree in Business Administration, Information Systems, or related field Nice to have - Applied experience building or deploying AI/ML use cases (agentic workflows, RPA + AI, predictive models) - Lean Six Sigma or continuous improvement framework experience - Experience with data analysis, dashboards, or BI tools - Experience across multiple industries or geographies Additional benefits vary by country and will be shared during the hiring process. About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.