Salesforce Project Manager

El objetivo de este puesto es impulsar y supervisar la ejecución de los proyectos asignados para garantizar que los objetivos se definen claramente y se alcanzan dentro de los plazos, costes y limitaciones de calidad acordados. Descripción de puesto: Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are currently looking for a Project Manager to join our team Main duties : - Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations. - Assign and supervise team tasks, managing assignments, vacations, and absences during the project. - Manage project progress to ensure deadlines, scope, and budget are met. - Facilitate change requests to ensure all parties are informed of schedule and budget impacts. - Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees. - Alert operations management of potential deviations. Establish communication and risk mitigation plans. - Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards. - Lead project demos for the client. - Lead the resolution of issues arising from project implementation. - Lead the relationship and pursue customer satisfaction regarding the project. - Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements. - Responsible for sending customer satisfaction surveys regarding the project. - Identify potential Up & Cross-Selling opportunities for the account. - Lead team retrospectives and identify potential internal improvements. - Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. Experience needed : - +5 years of experience in Project Management roles, successfully leading Salesforce projects. - +3 years of experience participating in end-to-end CRM implementation processes. - Solid hands-on experience working with Salesforce Service Cloud and Marketing Cloud. - Proven experience working with Agile methodologies (SCRUM) and project management tools like Jira. - Professional proficiency in English (Medium-High level, capable of fluent business communication). WHAT DO WE OFFER - Permanent contract. - Flexible Schedule. We make it easy. Balance your professional and personal life. - Certifications plan. Improve your skills and get the official certificate from our main partners. - Home Office. You decide and we support you. - Flexible retribution (public transport ticket, Ticket restaurtant, …). - Health insurance. - OMEGA in action. Our commitment to a better society is not just an intention - Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle & Dentsu company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI·REMOTE Ubicación: Madrid Brand: Omega Tipo hora: Tiempo completo Tipo de contrato: Permanente