Salesforce Consultant

El objetivo de este puesto es facilitar y respaldar la ejecución de proyectos mediante la recopilación y el análisis de las necesidades de los usuarios y de la empresa, garantizando que los resultados del proyecto estén en consonancia con la visión del servicio y la estrategia empresarial. Descripción de puesto: Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are currently looking for a Salesforce Consultant to join our team Job Description - Requirements Analysis. - Design and implement functional solutions in projects. - Provide effort estimations for projects. - Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. - Analyze and improve application performance. - Collaborate with technology providers when required by the project. - Contribute to the validation of the solution against functional requirements. - Comply with the agreed software quality standards set by Omega's Technical Management. - Generate functional documentation for completed projects. - Collaborate within Omega's community of practice by sharing knowledge. Requirements & Experience - Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication). - Salesforce Core Expertise: +4 years of proven experience in Salesforce administration, configuration, and consulting roles. - Multi-Cloud Experience: Strong hands-on experience working with different Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud. - Communication & Interlocution: Proven capability to act as a functional liaison between clients and cross-functional technical teams to translate business requirements into functional solutions. - Methodology: Solid experience working under Agile delivery principles (SCRUM). - Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication). WHAT DO WE OFFER - Permanent contract. - Flexible Schedule. We make it easy. Balance your professional and personal life. - Certifications plan. Improve your skills and get the official certificate from our main partners. - Home Office. You decide and we support you. - Flexible retribution (public transport ticket, Ticket restaurtant, …). - Health insurance. - OMEGA in action. Our commitment to a better society is not just an intention - Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI·REMOTE Ubicación: Madrid Brand: Omega Tipo hora: Tiempo completo Tipo de contrato: Permanente