Sales Support Coordinator National Executive Programs - Temporary

In IESE Business School we are looking for a Sales Support Coordinator for our National Executive Programs at our Madrid Campus, with a temporary contract. The mission of the role would be to provide comprehensive administrative, commercial, and operational support to the Sales and Program Directors, ensuring a seamless, data-driven admissions process. The coordinator acts as a vital nexus for candidate and client interactions, managing key administrative touchpoints, event logistics, and marketing support activities to drive pipeline growth and deliver a world-class IESE experience. KEY RESPONSABILITIES Admissions Process & Administrative Excellence Focuses on managing the administrative cycle of admissions from testing to payment. - Manage the end-to-end administrative cycle of the admissions process to ensure a smooth and efficient candidate journey. - Coordinate the logistics and scheduling of admission tests, invoicing, and payment tracking to guarantee operational accuracy and timeliness. - Serve as the primary administrative guide for candidates throughout the application process to provide consistent, high-quality support and resolve potential barriers. Commercial Support & Marketing Operations Focuses on supporting the sales team, managing marketing materials, and CRM hygiene. - Provide direct operational and administrative support to Sales Directors and Program Directors to accelerate the implementation and tracking of the commercial plan. - Develop and update online promotional materials, including HTML editing and registration forms, to align digital assets with current communication plans. - Create, segment, and maintain CRM distribution lists (Salesforce, Pardot) to enabletargeted, high-impact marketing campaigns. - Prepare high-quality documents, reports, and presentations using Word, Excel, and PowerPoint to support strategic sales and program-related activities. Event Coordination & Stakeholder Engagement Focuses on event logistics, information sessions, and managing inquiries. - Plan and orchestrate the end-to-end logistics for on-campus and virtual events to deliver a premium, high-touch brand experience for all attendees. - Serve as a primary point of contact for prospective candidates, managing inquiries via phone and in-person meetings to foster a welcoming and service-oriented environment. - Coordinate internal meetings, information sessions, and other program-related activities to ensure seamless communication and stakeholder alignment. Analytics, Reporting & Continuous Improvement Focuses on performance metrics, ROI analysis, and process optimization. - Compile and analyze marketing and sales data to generate insightful reports, statistics, and performance metrics. - Evaluate the return on investment (ROI) of marketing initiatives to support data-driven decision-making and optimize resource allocation. - Demonstrate initiative by identifying opportunities to enhance process efficiencies and contribute to a culture of continuous improvement. REQUIREMENTS - Academic Credentials: A university degree or equivalent is highly valued, preferably with a focus on marketing, communications, or sales. - Professional Experience: Demonstrable experience in a sales support function, ideally within the higher education sector. - Technical Proficiency: Advanced command of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is required. - CRM Expertise: Previous hands-on experience with Salesforce and Pardot will be very highly appreciated. - Bilingual Communication: Native-level Spanish and professional working proficiency in English are essential for this role. - Organizational Agility: A proven ability to plan, organize, and manage a diverse workload with multiple projects simultaneously while maintaining meticulous attention to detail. - Commercial & Service Mindset: A strong orientation toward both sales support and exceptional customer service, coupled with a positive, solutions-focused attitude. - Collaborative & Interpersonal Skills: Exceptional communication skills and the capacity to work effectively and diplomatically within a collaborative, team-oriented environment. - Analytical & Problem-Solving Capabilities: Strong analytical skills to interpret data, solve problems, and demonstrate proactive initiative.