Regional Key Account - Comercial

Mission of the role: Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition. Key responsabilities: - Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty. - Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team. - Promote advanced product usage and ensure clients derive maximum value from the solution. - Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction. - Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps. - Lead client training sessions, product demos, and technical presentations to foster solution adoption. - Prepare client-specific reports, strategic recommendations, and tailored action plans. - Negotiate and close agreements within internal commercial policies. - Conduct regular client visits to strengthen relationships and ensure satisfaction. - Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market. Competencies: - Understanding of the electrical market and industrial applications - Sales and negotiation techniques for technological solutions - Competitive and regulatory landscape analysis - Commercial reporting and analytics - Digital literacy and CRM usage - Customer empathy and service orientation - Influencing and negotiation skills - Active listening and problem solving - Strategic thinking and results orientation - Autonomy, initiative, and collaborative mindset Required qualifications: - 2 to 5 years of experience in a similar role - University degree in Engineering or related field - Experience in industrial or technological environments - Advanced level of Spanish and/or Catalan - Advanced level of English (C1) Valuable assets: - Knowledge of the electricity market - Experience in managing key accounts or complex technical sales - Additional European languages