R&D Business Tools Operations Specialist I

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición The Opportunity The Digital Innovation and Operational Services Chapte r is a global team in R&D that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos. The Role We are seeking an R&D Enterprise Tools Operations Specialist I to join our global service and support team. You are well organized and detail-oriented. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. This role requires building organizational know-how—understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs. You are quick in learning new software systems and tools, enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team! Your key Responsibilities As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes. - Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards. - Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems. You may be the primary contact for R&D scientists and engineers in the use of our internal enterprise systems. - Expert in our Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications. - Specialize in R&D Business Processes: Develop deep expertise in key processes (e.g., records management, lab data, training system data, change requests) for timely and accurate execution. - Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists. - Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support. - Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team. - Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement. - Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on R&D staff. - Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval. Who you are: Education : Bachelor’s degree, preferably in a technical, scientific, or business discipline. Experience : 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships Language Skills: Excellent written and verbal English Language skills are required to support our global organization. German language skills are a plus. System Proficiency: - Demonstrated ability to quickly learn new software, systems, and processes is essential. - Prior experience in enterprise business applications is highly desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools). - Education and/or experience in data analysis, use and/or creation of AI chatbots, AI prompt engineering and/or development of AI agents is desirable Tools : Experience with SAP, Cornerstone, Google Suite and Office Suite Execution & Focus: A proven ability to complete complex, detailed tasks accurately and efficiently. You have a rigorous and detail-oriented approach to following established processes. People Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment Schedule flexibility: To support the global nature of our work (e.g. collaboration between the US and Europe), customer and stakeholder meetings periodically require participation in meetings during the early evening hours (e.g. until 1900 for Europe positions, starting at 0700 PST for US positions ). Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.