Product Specialist Trainee

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición As a Product Specialist Trainee, your main responsibility will be to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement. You will have the flexibility to work remotely while also having the opportunity to collaborate and engage with colleagues in the office. Key Responsibilities: - Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines - Maintain excellent communication, follow-up, and proactive collaboration with customers - Troubleshoot and resolve technical issues in a timely manner - Document and escalate complex issues to higher-level support teams when necessary - Provide training and guidance to customers on the operation and maintenance of our analyzers - Collaborate with cross-functional teams to ensure customer satisfaction Required Profile: - Students of Biomedical Engineering, Biomedicine, or Health and Life Sciences. - Ability to make curricular and/or extracurricular internship agreements - Fluent in Spanish and English (conversational and good writing skills) - Proactive and solution-oriented mindset - Strong teamwork and collaboration skills - Interest in new technologies - Analytical thinking What do we offer? During the internship, you will get an insight into a global company. As a Product Specialist Trainee, you will have the opportunity to gain practical experience and develop your skills in the following areas: - Learn the functioning of a microbiology and/or anatomical pathology laboratory. - Receive specific product training on Roche's offerings in these areas. - Enhance your communication, troubleshooting and customer service skills and expand your network within the company. - Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience. - Provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols. Additionally, you will have the chance to collaborate with cross-functional and collaborate with global teams when necessary. This internship will provide valuable hands-on experience and the opportunity to contribute to customer satisfaction. You will learn what "Customer centricity" means and how the Global Customer Support of Roche Diagnostics implements this in its daily work. Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.