Product Owner - Customer Portal

Nuestros miembros del equipo son el corazón de todo lo que hacemos. En Cencora estamos unidos en nuestra responsabilidad de crear futuros más saludables y cada persona aquí es esencial para que podamos cumplir con ese propósito. Si quieres marcar la diferencia en el centro de la salud, únete a nuestra empresa innovadora y ayúdanos a mejorar las vidas de personas y animales en todas partes. ¡Solicita hoy mismo! Lo que hará Our team members are at the heart of everything we do. At World Courier (a Cencora company), we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! The Product Owner – Customer Portal is responsible for evolving World Courier’s suite of customer-facing portal experiences into modern, scalable, intuitive, and increasingly AI-enabled digital platforms that support global operations, enhance customer engagement. Why this role matters Customer portals are central to how customers interact with World Courier—placing orders, tracking shipments, and accessing critical logistics information. This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets. A key measure of success will be the ability to drive customer adoption of digital channels, increasing usage of portal-based interactions and reducing dependency on manual, email- and phone-based processes. What you’ll do Product Ownership & Delivery - Co-own and manage the product backlog for customer portal platforms, ensuring clear prioritization aligned to business and customer outcomes. - Drive delivery in an agile environment, working closely with engineering, design, and QA teams in your squad - Translate business needs into well-defined user stories and acceptance criteria. Product Scope & Evolution - Own product delivery across: - Global Customer Portal platform - China-specific Customer Portal - Shipment event–driven tracking and communications - Future mobile application opportunities - Continuously enhance portal capabilities to support: - Order placement, including packaging selection - Customer visibility and tracking transparency - Event-driven notifications and communications - Document exchange - Pricing and invoicing - Chat-based customer support and assistance - Agentic AI features that help customers complete portal tasks and navigate next-best actions Alignment & Collaboration - Co-own the product vision and roadmap, working closely with the Product Group Manager and working in a “two-in-a-box” model with the business Product Manager. - Collaborate closely with the Customer Integrations Product Owner to ensure seamless end-to-end customer experiences across the products. - Align with peer Product Owners and Product Group Managers to support cross-product initiatives and dependencies. Continuous Improvement & Innovation - Stay abreast of emerging technologies, digital experience trends, and competitor capabilities in customer portals and logistics platforms. - Help lead the team into AI-enabled product development by identifying practical use cases, shaping AI-informed product features, and embedding responsible, value-driven AI thinking into product delivery. - Small enhancements and usability improvements - Platform upgrades and modernization - Security and compliance improvements What we’re looking for You’ll thrive in our team if you: - Have a passion for creating intuitive, customer-facing digital experiences that make complex processes feel simple - Bring creativity, fresh thinking, and a willingness to challenge convention in pursuit of better solutions - Are energized by the opportunity to exceed customer expectations through thoughtful, innovative product experiences Experience that will help you succeed: - Strong experience as a Product Owner in agile environments. - Strong understanding of digital platforms, portals, or customer-facing applications. - Ability to balance strategic priorities with continuous delivery and operational needs. - Strong stakeholder engagement skills across business and technology teams. - Experience working in globally distributed and matrixed organizations - Experience in a regulated environment such as healthcare logistics, is highly desirable - Demonstrated ability to lead teams into AI-enabled product development, translating emerging AI capabilities into practical product opportunities and delivery approaches. What success looks like in this role - Customer-facing portals that increasingly differentiate World Courier from competitors through intuitive, high-value, globally consistent digital experiences - Strong alignment with integrations and backend systems, enabling seamless customer journeys. - Continuous delivery of incremental value through enhancements, upgrades, and innovation. - Visible progress toward AI-enabled product capabilities that improve customer experience, team effectiveness, and operational efficiency. - Increased customer adoption of digital channels, with measurable shifts from manual to self-service interactions. - High stakeholder engagement and improved customer satisfaction. Why join World Courier GDATS? You’ll have the opportunity to: - Play a key role in a re-imagined IT function - Work with smart, committed people who care about doing the right thing - Shape a modern, people-centred, visible, high-impact, customer-facing function - Work within a collaborative, product-led organization driving digital transformation. - Make a real difference to how people experience technology every day - Work in a purpose-driven business that makes a difference to people’s lives, delivering essential pharma logistics services . Requirements 10+ years of experience in product management, product strategy, commercialization, innovation, marketing, or a related field required. 5+ years of experience in a management capacity required. Certification in project management, customer success management, service management, agile delivery, or product implementation preferred. ntation settings. Qué ofrece Cencora Ofrecemos compensación de recompensas competitiva total. Nuestro compromiso con nuestros asociados incluye programas de beneficios que son integrales y diversos, y están diseñados para satisfacer las diversas necesidades de nuestra población de asociados. En toda nuestra presencia global y en varias unidades de negocios, adoptamos un enfoque equilibrado para los beneficios que ofrecemos. Muchos beneficios son pagados por la empresa, mientras que otros están disponibles a través de las contribuciones de los asociados. Las ofertas de beneficios específicos pueden variar según la ubicación, el puesto o la unidad de negocio. Tiempo completo Affiliated Companies Affiliated Companies: World Courier Management Ltd. 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