Nordic Supervisor - Viking Travel Care - Spain

Are you an experienced professional in emergency medical assistance or travel insurance assistance? Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in people’s lives? If so, we want to hear from you! Viking Travel Care provides travel and medical assistance 24/7, 365 days a year for travellers and employees who are abroad, anywhere in the world. What We Offer: - A meaningful role helping people in critical situations. - A supportive and collaborative team environment. - Opportunities for professional growth and development. - Competitive salary and benefits package. About the Role: We are seeking a dynamic and compassionate Supervisor to support our Assistance Alarm Centre teams. This critical role ensures the smooth operation of our 24/7 emergency response services, supporting Nordic travellers in need across the globe. Key Responsibilities: - Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases. - Ensure high-quality service delivery and adherence to SLAs and KPIs. - Act as an escalation point for complex or high-priority cases. - Liaise with medical providers, hospitals, and international partners. - Monitor team performance and provide constructive coaching, training, and feedback. - Participate in shift planning and support Team Leaders. - Contribute to process improvements and operational efficiency. What We’re Looking For: - Proven experience in emergency medical assistance or travel insurance assistance (minimum 3-4years). - Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years). - Excellent communication and problem-solving skills. - Ability to remain calm and effective under pressure. - Fluency in English; and a Nordic language - Willingness to work shifts, including evenings, weekends, and holidays. Apply now and be part of a company that values compassion, expertise, and excellence. Application deadline: 30.09.2026 Workplace: Torrevieja, Spain. Start date: To be agreed.