NGS Field Application Specialist - Spain

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición Are you ready to be at the forefront of our diagnostic solutions? As a Field Application Specialist (d/f/m) you will be responsible for supporting customers of all the assays and reagents from the Roche Sequencing Solutions product portfolio. You will be the direct contact for application-related inquiries from our field staff and our customers in hospitals, research and private laboratories. You will become part of a highly qualified service team and will be working closely with the wider team and all other areas of Roche to provide excellent support for our customers. Together, we manage the rollout and support of our new SBX platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count. Your Main Responsibilities - Application support for all Roche Sequencing Products and Assays - Installation support and customer training for Roche Sequencing Systems together with the Service team - Troubleshooting onsite to answer inquiries and resolve problems - Co-creating and conducting customer application trainings - Assisting the local sales and marketing organizations with your expertise - Working with liquid handlers and their respected vendors - Monitoring the service processes and overall product/system quality - Attending internal meetings and events (remotely and in person) as well as external events (seminars, conferences etc) - Monitoring our service processes and overall product/system quality. Who You Are - You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information. - Y ou will focus on Spain territory, but are also ready to travel to other European countries on occasion. Due to regional deployment planning and travel times, you should ideally live in close proximity to an international airport, preferably Madrid or Barcelona. Furthermore, you hold a valid driver's license and have a high willingness to travel to support our customers in other European countries. - You have successfully completed your studies in the natural sciences (e.g. biology, chemistry, medicine) and ideally obtained a PhD - Experience: Ideally 3 years of professional experience in a research or service institution where you have acquired in-depth knowledge of NGS technologies. - Experience in establishing NGS workflows on different liquid handling systems and having basic understanding of bioinformatics is a plus - Good knowledge of the IVD market as well as in-depth scientific knowledge in genomics, oncology and the product and market environment - Capacity to analyze problems and presenting an adequate solution - Project management experience - You communicate fluently in Spanish and have very good English skills for working within an interdisciplinary, international team of experts. Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.