Mechanical Engineer - Customer Service

Responsibilities / Tasks We are looking for a Mechanical Engineer - Customer Service to join our team in Alcobendas . This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role. Key Responsibilities - Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations. - Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers. - Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers. - Prepare and oversee quotations and order confirmations , ensuring technical consistency, accuracy, and commercial alignment. - Process and monitor customer orders, returns, and credit notes in SAP , ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle. - Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service . - Support delivery, shipping, and invoicing processes , managing exceptions and engaging with customers and suppliers when required. - Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels. - Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives. Your Profile / Qualifications - Bachelor's Degree in Engineering (Mechanical Engineering preferred). - Previous experience in industrial or engineering environments is a strong advantage. - Proven operational experience with SAP , particularly in Quotations, Order management, Deliveries, Returns, Billing - Fluent Spanish and English , both written and spoken. Additional European languages are considered a strong asset. - Familiarity with logistics and invoicing workflows . - High attention to detail and data accuracy , particularly in master data management. - Ability to manage multiple priorities in demanding environments. - Strong organizational, communication, and stakeholder management skills. - Customer-centric , service-oriented, and results-driven mindset. - Commitment to continuous improvement and operational quality. In this role, you will combine technical expertise , SAP process knowledge , and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization. We offer: - Attractive compensation package aligned with experience and responsibilities - Private health insurance plan - Employee Assistance Program - Flexible working hours and a hybrid working model (up to two days per week remote) - 23 days of vacation per year - Great work environment as part of a collaborative team - Continuous internal training and career development opportunities, both nationally and internationally - The opportunity to join a company recognized as a Top Employer 2026 Did we spark your interest? Then please click apply above to access our guided application process.