Marketing Intern- Madrid Boutique

Marketing Intern – Madrid Boutique Starting October 2026 About the role We are looking for a motivated Marketing Intern to support the Madrid Boutique team. You will contribute to marketing initiatives, events, and client engagement projects, gaining hands-on experience in luxury retail and boutique operations. What impact you can create at CHANEL: CLIENT ENGAGEMENT - Monitor and track Fashion Advisors’ clienteling activities (launches, campaigns, communications, and events), delivering weekly performance analysis and tailored action plans to drive engagement. - Manage the clienteling gifting strategy, including inventory tracking, system registration, client feedback, and coordination of gift and flower deliveries. EVENTS & CLIENT VIC EXPERIENCE - Support the planning and execution of boutique events and projects, enhancing the overall client experience. - Support preparing client’s VIC experience and travel itineraries. CLIENT EXPERIENCE - Support and oversee service apps (INCHANEL, EASY BOUTIQUE, WAITHILE), ensuring optimal performance and reporting any technical issues. - Identify opportunities to elevate the customer experience and proactively recommend improvements. - Maintain and continuously update a curated city guide (restaurants, exhibitions, and local events), providing the boutique team with relevant and up-to-date client recommendations. CLIENT INTELLIGENCE & ANALYSIS - Contribute to ad hoc marketing initiatives by generating insights and supporting process optimization, while explore and implement opportunities to leverage AI tools in order to streamline and accelerate processes. - Assist the boutique team in maintaining a high-quality and accurate client database. - Support and roll out marketing briefings for the sales team, ensuring clear communication of key initiatives. You are energised by - Working in a dynamic, collaborative environment where your contributions matter. - Participating in creative projects that enhance the client experience & team engagement. - Learning about luxury retail marketing, clienteling, customer experience and boutique operations. What you will bring - BA in Marketing, Business Administration, or a similar field - Advanced user of Microsoft Office Packge - Fluent in Spanish and English - Proactive, detail-oriented, and organised , able to anticipate needs - Strong interpersonal and communication skills to collaborate with colleagues and external partners - Passion for fashion, luxury, and client-centric experiences - Eligibility to formalize an internship agreement with educational institution What CHANEL can offer you - Hands-on experience in luxury boutique marketing - Exposure to campaigns, events, customer experience, client intelligence and clienteling strategies - Opportunity to develop project management, communication, and analytical skills - Insight into CHANEL