Manager Clinical Trial Payments

En Johnson & Johnson creemos que la salud lo es todo. Nuestra fuerza en la innovación en la atención médica nos permite construir un mundo en el que se eviten, traten y curen enfermedades complejas, en el que los tratamientos sean más inteligentes y menos invasivos, y las soluciones sean personales. A través de nuestra experiencia en Medicina Innovadora y MedTech, estamos en una posición única para innovar en todo el espectro de soluciones de atención médica de hoy para ofrecer los avances del futuro y afectar profundamente a la salud para la humanidad. Obtenga más información en jnj.com Guiados por nuestro Credo, en Johnson & Johnson somos responsables de nuestros empleados que trabajan con nosotros en todo el mundo. Proporcionamos un entorno laboral inclusivo donde cada persona es tratada como individuo. En Johnson & Johnson, respetamos la diversidad y la dignidad de nuestros empleados y reconocemos sus méritos. Función de trabajo: R&D Operations Subfunción de trabajo: Clinical Trial Project Management Categoría de trabajo: Professional Todas las ubicaciones de colocación de trabajo: Beerse, Antwerp, Belgium, Berlin, Germany, Issy-les-Moulineaux, France, Madrid, Spain, Prague, Czechia, Warsaw, Masovian, Poland Descripción del trabajo: Global Clinical Operations (GCO) Manager, Payments (CCS)* Position Summary: As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Centralized Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site facing). Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or guidance, as needed. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments. Principal Responsibilities: Process: - The focus of the job owner is to take on Process Ownership for below all processes regarding CCS and drive continuous improvement. - Ability to shape processes to develop deep insights - Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments. - Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes. - Acts as a liaison among colleagues within CCS including Site Contract Managers (SCM) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments. Technology: - High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, P2P, SAP, RAVE, etc. People: - Train new CCS team members on specific processes and technology. - Full people management responsibility, including performance and development. (Global team - virtual environment) - Attract and develop talent to enhance the team's effectiveness. - May include people management responsibility, including performance and development. (Global team - virtual environment) - Develop talent to enhance the team's effectiveness - Exemplary customer focus with vision to drive solutions Principal Relationships: This position reports to Associate Director, Payments. - Internal: ▪ Internal Business Partners (CCS, GD, etc.) - External: ▪ Clinical Investigator Sites ▪ Commercial Suppliers Education and Experience Requirements: - Bachelor’s degree or equivalent - 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research - Must have a working knowledge of the clinical payment processing with 4 years of payment experience Ability to work effectively in cross functional teams - Strong and proven analytical and problem resolution skills - Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision - Able to reason both abstractly/conceptually as well as practically - Able to operate both at the local level and globally and connect easily at various levels in the organization. - Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment. - Strong knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills Excellent communication skills (both oral and written) - Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred - Previous experience working in virtual teams preferred DECISION-MAKING AND PROBLEM-SOLVING - Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects - Work is performed with oversight by the Senior Manager but the expectation that the individual can work independently on his/her own. - Able to work independently as well as in a collaborative team environment - Other: - Fluency in English required. - Any additional language is a bonus Habilidades requeridas: Habilidades deseables: Credibilidad técnica, Elaboración de presupuesto, Enfoque en la ejecución, Ensayos clínicos, Ética de investigaciones, Gestión de contratos, Gestión de cumplimiento, Gestión de integración de proyectos, Investigación y desarrollo, Mejoras de procesos, Operaciones de laboratorio, Procedimiento operativo estándar (POE), Razonamiento analítico, Sistemas de gestión de ensayos clínicos (CTMS), Toma de decisiones basadas en hechos, Tutoría El intervalo de salario base anual previsto para esta posición es: Beneficios: Además del salario base, ofrecemos los siguientes beneficios*: Una bonus variable anual con un objetivo o target preestablecido (% del salario fijo) en función del pay grade/ubicación, donde el importe a percibir se basa en el desempeño que hayan tenido durante el año natural anterior tanto los empleados como las empresas, o comisiones de ventas. Además, ofrecemos días de vacaciones, permiso parental por un mínimo de 12 semanas, permiso por duelo, permiso para cuidadores, permiso de voluntariado, reembolso de bienestar, programas de salud financiera, física y mental. Además, ofrecemos premios por aniversario de servicio y reconocimiento, y con sujeción a los términos de sus respectivos planes, los empleados, y los dependientes elegibles de algunas ubicaciones, pueden participar en varios planes de seguro. Para obtener más información, visite Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers. *Lo anterior se facilita con fines exclusivamente informativos. Los importes y los beneficios reales pueden variar según la ubicación y están sujetos a cambios. Información adicional: 1,308,000 - 2,505,850 CZK Gross Yearly