Lead Creative Technologist

Quiénes somos En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer. Función Are you a strategist who makes, or a maker who thinks strategically? Can you turn an ambiguous enterprise challenge into a shared point of view, a testable experience, and evidence for the next decision? If you believe the best AI-enabled services are designed with clients and their users - not simply delivered to them - you will feel at home in the AI Innovation Lab with Kyndryl Vital . Kyndryl Vital is a global network of designers, engineers, researchers, writers, and strategists helping organizations make sense of complexity and create experiences that are useful, responsible, and buildable. We combine behavioral insight, business understanding, and deep technology expertise so ideas can move beyond aspiration into delivery, adoption, and measurable value. Based in Madrid and serving clients across Europe, the AI Innovation Lab is part studio, part workshop, and part proving ground. Client sponsors, frontline users, Kyndryl designers, and technologists work together in short, focused cycles: framing a challenge, making possibilities tangible, testing prototypes, and deciding what to stop, iterate, pilot, or scale. We favor demos over decks and evidence over opinion. The opportunity We are hiring two to three Creative Technologists who can bridge human-centered design, business strategy, and emerging technology. This is a shared role family, not a search for identical candidates. Everyone should be comfortable moving from ambiguity to a testable artifact, but each person will bring greater depth in one of two complementary profiles. - Strategic / Conceptual profile: stronger in problem framing, systems thinking, co-design, service and conversational experience, synthesis, and helping senior stakeholders make decisions through tangible artifacts. - Practical / Technical profile: stronger in rapid functional prototyping, low-code and AI platforms, APIs, data integration, agentic patterns, and turning workshop outputs into working demonstrations. We do not expect every candidate to be equally deep in both profiles. We do expect curiosity across the full cycle, generosity in multidisciplinary teams, and the ability to make their thinking visible. Together, the Lab team should be able to frame, facilitate, build, test, and hand off. What you will do - Shape the right challenge. Work with sponsors and users to locate the real decision inside a broad brief, understand the current system, and define the behavior, outcome, or learning the engagement should create. - Design and facilitate co-creation. Create participatory sessions for executives, subject-matter experts, frontline users, designers, and engineers. Enable people with different levels of confidence and authority to contribute meaningfully. - Make ideas tangible early. Use sketches, scenarios, conversation flows, simulations, low-code tools, or working software to give participants something concrete to react to and improve. - Prototype with people. Build during and between sessions, incorporating feedback while the problem and trade-offs are still visible. Choose fidelity deliberately: each artifact should answer a question or unlock a decision. - Design human-agent collaboration. Create clear patterns for autonomy, approvals, escalation, uncertainty, exceptions, rollback, and human override so users remain informed and in control. - Test value and feasibility together. Explore desirability, business value, data readiness, integration, security, operational impact, cost, and maintainability before recommending a pilot. - Turn learning into direction. Synthesize observations and prototype evidence into opportunity areas, principles, requirements, success measures, and a credible stop / iterate / pilot / scale recommendation. - Create a clean path to delivery. Partner with FDEs, architects, security, data, Consult Partners and delivery leads so validated concepts have an owner, documented assumptions, and an appropriate route forward. - Help build the Lab as a capability. Contribute reusable methods, starter environments, component libraries, evaluation sets, showcases, and decision rituals so every engagement starts faster and leaves knowledge behind. Quién es usted Required Technical and Professional Expertise. What you bring. - Human-centered and systemic thinking. You apply human-centered design and design thinking techniques at a strategic level, connecting user behavior and lived experience with business goals, operating models, incentives, technology constraints, and wider organizational consequences. - Strategy through making. You use artifacts and experiments to reduce ambiguity, surface assumptions, and improve decisions rather than treating prototyping as a final presentation step. - Participatory facilitation. You can prepare and lead executive workshops and hands-on making sessions, read the room, rebalance participation, and adapt the plan without losing the intended outcome. - Cross-disciplinary fluency. You collaborate credibly with Consult, design, business, FDEs, data, architecture, security, and client teams without pretending to be the deepest expert in every discipline. - AI experience literacy. You understand how generative and agentic systems behave, where they fail, and how to design for uncertainty, trust, feedback, and appropriate human control. - Responsible experimentation. You make data use, model limitations, permissions, safety, auditability, and ethical trade-offs explicit, proportionate to the risk and maturity of the prototype. - Evidence-led storytelling. You communicate a compelling possibility while distinguishing what has been observed, assumed, simulated, validated, and still needs to be learned. - Enterprise pragmatism. You move quickly while respecting governance, security, accessibility, and the realities of complex organizations. - Service Design. Preferred Professional and Technical Expertise . Depth in at least one profile: 1) Creative Technologist – AI Strategy Advanced problem framing, systems thinking, design research, or experience strategy. Design of co-creation formats that move groups from divergent perspectives to shared choices. Synthesis of qualitative evidence into insights, hypotheses, principles, opportunity areas, and roadmaps. Conversational and agentic experience design, including roles, boundaries, handoffs, and exception journeys. Executive communication and the ability to challenge solution-first thinking constructively. Enough prototyping fluency to make ideas testable using tools such as Figma, Miro, or low-code platforms. 2) Creative Technologist – AI Experience Prototype Rapid creation of functional prototypes using low-code platforms, AI-assisted development, or code. Hands-on experience with generative AI, prompt and context design, tool use, structured outputs, and agentic workflows. Working knowledge of RAG, APIs, data integration, identity, permissions, and enterprise cloud patterns. Ability to create credible web or conversational interfaces and represent loading, uncertainty, error, and edge cases. Practical evaluation of response quality, groundedness, safety, latency, reliability, and cost. Clear documentation of what is functional, simulated, reusable, and required for a production implementation. Tools and technologies You do not need experience with every product below. We are interested in transferable capability and evidence of learning quickly. The Lab's working environment is expected to include: - Co-creation and experience design: Figma, FigJam, Miro, or equivalent tools. - Low-code and automation: Microsoft Copilot Studio, Power Apps, Power Automate, or equivalent platforms. - AI prototyping: Microsoft Foundry / Azure AI, model playgrounds, prompt and agent tooling, and evaluation services. - Knowledge and integration: SharePoint, Dataverse, Azure AI Search or other RAG components, APIs, and connectors. - Development: VS Code, GitHub, API clients, and enough front-end or scripting capability to produce a credible prototype when low-code is not sufficient. - Quality and operations: test sets, observability, content safety, accessibility checks, and basic cost monitoring. What success looks like Lab engagements end with a clearer decision, not just more ideas. A first testable artifact is produced in days or weeks, with fidelity matched to the question. Clients and users can see how their input changed the concept and understand the trade-offs. Evidence, assumptions, risks, data needs, and unresolved questions are documented honestly. Validated concepts transition with a sponsor, success measures, and a realistic technical and operational path. Methods, components, and learning are reused across engagements rather than being lost after the demo. Experience and education A strong portfolio showing how you moved from ambiguity to a tangible outcome and what was learned. We are particularly interested in your decisions, contribution, trade-offs, and evidence - not only polished screens. Relevant professional experience in creative technology, service or product design, innovation, engineering, or consulting. At this level, this is typically five or more years, but demonstrated scope and impact matter more than tenure alone. Experience working with enterprise clients or similarly complex stakeholder, governance, and delivery environments. Professional fluency in English & Spanish. Another European language is an advantage. Bachelor's degree in a relevant field or equivalent practical experience and demonstrable portfolio. Advanced study or continued education in design, HCI, technology, business, or AI is welcome but not required. Location and working model: Madrid, Spain - hybrid, with regular in-person work in the AI Innovation Lab and at client locations. Country/Region: Spain / European Principal Markets. Ser usted mismo La sílaba 'Kyn' en Kyndryl significa parentesco en inglés, lo que representa los fuertes lazos que tenemos entre nosotros, nuestros clientes y nuestras comunidades. Nos enfocamos en garantizar que todos los Kyndryls se sientan incluidos y damos la bienvenida a personas de todas las culturas, orígenes y experiencias. Incluso si no cumples todos los requisitos, te animamos a que presentes tu solicitud. Creemos en el crecimiento y estamos entusiasmados por ver lo que puedes aportar. En Kyndryl, los comentarios de los empleados nos han dicho que nuestro principal impulsor del compromiso de los empleados es el sentido de pertenencia. Ese sentido de pertenencia (ser un miembro valorado, respetado y confiable del equipo) es fundamental para nuestra cultura y genera excelentes experiencias para nuestros clientes. Esta dedicación a dar la bienvenida a todos en nuestra empresa significa que Kyndryl te brinda la capacidad de prosperar y contribuir a nuestra cultura de empatía y éxito compartido. Es lo que conocemos como The Kyndryl Way (La manera Kyndryl). Lo que puedes esperar: Tu carrera con nosotros no es sólo un trabajo: es una aventura con un propósito. Ofrecemos una cultura dinámica e híbrida que apoya tu bienestar y te empodera para crecer. Nuestros programas Be Well están diseñados cuidadosamente para apoyar tu salud económica, mental, física y social, porque sabemos que cuando te sientes mejor, haces tu mejor esfuerzo. Desde tu primer día, te sumergirás en un trabajo impactante que impulsa los sistemas en los que nuestros clientes confían todos los días. No solo contribuirás: marcarás la diferencia al emprender proyectos significativos que agudizarán tus habilidades e impulsarán tu crecimiento. Estamos aquí para apoyar tu viaje. Con herramientas poderosas para trazar tu trayectoria profesional, objetivos de desarrollo personalizados alineados con tus ambiciones y retroalimentación continua para mantenerte inspirado y encaminado, tendrás todo lo que necesitas para prosperar y evolucionar. Desarrollarás habilidades que tienen demanda, para hacer crecer tu carrera y alcanzar tus ambiciones con acceso a oportunidades de aprendizaje de vanguardia, desde certificaciones con Microsoft, Google y Amazon hasta asesoramiento personal y experiencias prácticas. Y a través de todo esto, serás parte de una cultura que valora la empatía, el aprendizaje continuo y la devoción por el éxito compartido. Queremos que prosperes aquí y estamos comprometidos a ayudarte a lograr exactamente eso. ¿Listo para generar un impacto? Únete a nosotros y ayuda a dar forma a lo que viene a continuación. ¡Venga recomendado! Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl