Junior Customer Success & Implementation Specialist – MedTech

🔍 Junior Customer Success & Implementation Specialist – MedTech 📍 Location : Warsaw (Poland) or Spain (Madrid or Barcelona) 🕓 Type : Full-time We are looking for a motivated and ambitious Junior Customer Success & Implementation Specialist to join our innovative e-labeling software team at IFUcare . IFUcare is a service provided by Qarad, a company within the QbD Group offering regulatory and quality expertise for medical devices (MD) and in vitro diagnostics (IVD) . Our solution enables manufacturers to make paper Instructions for Use (IFU) electronically accessible, driving innovation, eco friendliness and compliance in healthcare. 💡 What’s in it for you? Make a real impact: Contribute to shaping the future of the Life Sciences industry by supporting innovative projects and clients across pharma, biotech and medical devices Grow within a community of experts: Benefit from knowledge-sharing, mentoring, and exposure to diverse, challenging assignments that broaden your expertise. Build a meaningful career: As an ambitious and pioneering company, we want to offer you the best possible environment to thrive within the life sciences. A fair, competitive package: We offer tailored, transparent compensation aligned with your expertise, preferences, and local market regulations — because your contribution deserves to be valued. 🏢 What you’ll be doing - Serve as the first point of contact for our B2B clients, providing support for a wide range of inquiries, from general assistance to more complex cases. - Guide clients from start to finish, addressing questions related to quality systems, security, vendor management, regulatory compliance, and validation. - Collaborate with stakeholders such as regulatory, quality, IT, production and marketing to implement our solutions successfully. - Collect and analyze large amounts of information to apply effectively in your work. - Contribute to the continuous improvement of our services and ensure clients achieve success with our software. - Grow within the company, with opportunities to advance into roles such as technical sales, validation expert, project management or other specialties. 💪 What you bring - You hold a master’s degree & are a recent graduate in a scientific field related to biomedical engineering and technology - Your academic background is flexible as long as you are eager to learn and develop yourself. - Curious, self-reliant, and unafraid to dive deep into challenges. You see mistakes as learning opportunities. - Fluent in English, both written and spoken; additional languages are a plus. - Precise, detail-oriented, and tech-savvy, with a knack for software, digital tools, and systems. Looking for a role where you can think critically, take initiative, and contribute to innovation 🫵 Who you are Our culture is driven by values If this sounds like you, you’ll fit right in: - You’re resilient and tackle challenges with a positive mindset - You’re curious and always up for learning something new - You have a no non-sense approach honest, clear, respectful - You’re innovative and bring ideas, not just opinions - And above all, you’re serious about your work, but not too serious about yourself ✨ About us We support life sciences companies from idea to patient — offering tailored solutions in development, clinical, regulatory, compliance, production, and distribution. With 500+ experts across 8 countries, we help drive innovation in ATMP, biotech, medical devices, diagnostics, digital health, and pharma. We believe in JPEG : Joy. Partnership. Going the Extra Mile. Getting Things Done. You won’t just be taking a job — you’ll be joining a community where people grow, laugh, build, and contribute to something bigger. 📩 Interested? Let’s talk. Send us your CV and motivation letter. You could be the next one to join the QbD family.