IT O&L System Lead | Pharma (100% remote from Spain or Portugal)

We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment. In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management. TASKS & RESPONSIBILITIES 🚀: - Monitor SLAs, access and identity controls, audit trails, and other operational requirements. - Ensure operational compliance and maintain the required system documentation. - Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities. - Manage incidents, problems, and changes throughout the system lifecycle. - Implement small software enhancements and configuration changes. - Coordinate software management and system-related activities across IT and business teams. - Collect, assess, and process demands from business users. - Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning. - Coordinate system archiving and retirement activities. - Support the onboarding of systems from functional areas into the EOC. - Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions. - Communicate transition progress and results to the EOC reporting team. - Contribute to continuous improvement and operational excellence across assigned systems. SKILLS 🤹: - 2+ years of experience as a System Lead or in a similar IT operations/support role. - Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking. - Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification. - Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow. - Knowledge of data transformation and modelling using Snowflake and dbt. - Advanced Python and SQL skills. - Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation. - Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild. - Familiarity with data integration tools such as SnapLogic. - Experience with Incident, Problem, and Change Management. - Strong organizational, communication, and stakeholder management skills. - Customer-oriented approach and ability to work effectively within international teams. - Excellent English, both written and spoken. NICE TO HAVE Service Requirements - Previous experience supporting systems in a regulated environment. - Broader IT technical support experience covering hardware, software, networking, and databases. - Experience coordinating system migrations, transitions, or decommissioning activities. - Familiarity with multicultural and globally distributed organizations. - Additional languages such as German, Japanese, Mandarin, or Spanish. - ITIL certification beyond Fundamentals. SCHEDULE 🕘: - 08h-17h from Monday to Friday (flexible) - 4 days by remote, 1 day office work (every thursday) CONDITIONS 🌱: - Salary package based on your profile. - Ticket restaurant included in-office hours. - Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check. - Discounts in gym network. - Training catalogue. Our goal is that you are well in every way!