IT Delivery Manager – Corporate Services

En Ayvens, el progreso comienza contigo . Nuestras ambiciones de dar forma al futuro de la movilidad sostenible están impulsadas por nuestro talento. Únase a nosotros y mejore con cada movimiento. At Ayvens we have an opening for an experienced IT Delivery Manager – Corporate Services . What are you going to do? As our new IT Delivery Manager – Corporate Services , you will be responsible for supporting the deployment and maturity of the Corporate Services operating model across applications and services. You will ensure effective governance execution, operational coordination, service performance, and continuous improvement while fostering strong collaboration between Product, Support, Development, Infrastructure, Architecture, and Global Service Center teams. Working in an international environment with offshore teams, you will drive service excellence, improve operational performance, and ensure alignment with architecture standards to support scalable and sustainable solutions. Your responsibilities will include: - Implementing and maintaining Corporate Services governance standards and ensuring adherence across applications and services. - Coordinating activities between Product Owners, Business Stakeholders, Support, Development, Infrastructure, and Architecture teams to ensure effective delivery. - Monitoring support backlogs, ticket quality, ageing, and escalations while driving improvements across support operations and offshore teams. - Tracking project progress, dependencies, risks, and action plans while supporting prioritization and delivery planning activities. - Producing operational dashboards, reports, and KPI metrics to provide clear visibility on service performance and delivery outcomes. - Driving continuous improvement initiatives, promoting best practices, and supporting the rollout of the Corporate Services operating model. - Ensuring alignment with enterprise architecture standards and contributing to the consistency, scalability, and quality of delivered solutions. Who are we looking for? The ideal candidate has strong coordination and stakeholder management skills, combined with a solid understanding of IT service delivery, support operations, and governance frameworks. You are comfortable working in complex international environments, collaborating with distributed teams, and driving operational excellence through data-driven decision-making and continuous improvement. - Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience. - 4–8 years of experience in IT Service Delivery, Application Support, IT Operations, or a similar coordination role. - Experience working within international organizations and offshore delivery models, including collaboration with geographically distributed teams. - Strong knowledge of IT service management, governance processes, KPI monitoring, and operational performance management. - Good understanding of IT architecture principles and their role in ensuring scalable and sustainable solutions. - Hands-on experience with tools such as ServiceNow, Unity, Jira, Azure DevOps, and reporting tools such as Excel and Power BI. - Excellent communication, analytical, problem-solving, and stakeholder management skills, with a proactive and continuous improvement mindset. - Fluent in English is required. What do we offer? We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact. Enjoy comprehensive rewards and recognition. We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities. Discover your talent. We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career. Benefit from a healthy, positive work atmosphere. We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance. Find a shared sense of belonging. We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration. Build a sustainable future. We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation. Make your Move at Ayvens Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry – so if you’re looking for a fulfilling career with positive impact, we’d love to discuss your opportunities with us! Ready to make your move at Ayvens? Join a global leader in sustainable mobility and follow @ayvens , @lifeatayvens , and Ayvens on LinkedIn to check out what’s happening at Ayvens! Our commitment We’re committed to building a culture where everyone can be themselves and where everyone gets an equal chance to make their journey count. If you’d like to learn more about our DE&I journey – and how you can contribute – please find out more on Career pages of our website. ¿Por qué Ayvens? Con más de 3,1 millones de vehículos gestionados en más de 40 países, ofrecemos arrendamiento de servicio completo, servicios de suscripción flexibles, servicios de gestión de flotas y soluciones de movilidad múltiple a clientes de todos los tamaños, incluidas grandes empresas, pymes, profesionales y particulares. Al aprovechar nuestra posición única para liderar el camino hacia el cero neto y dar forma aún más a la transformación digital de la industria, estamos bien posicionados para satisfacer las cambiantes necesidades de movilidad de nuestros clientes y brindarles las soluciones que necesitan para prosperar. En Ayvens creemos que nuestro éxito está impulsado por nuestro compromiso con la satisfacción del cliente. Nuestro equipo está dedicado a brindar soluciones innovadoras y servicios basados en tecnología que ayudan a nuestros clientes a concentrarse en sus negocios cotidianos. Estamos comprometidos con la movilidad sostenible y la hemos convertido en una parte central de nuestra estrategia. En todo lo que hacemos, nos guiamos por los principios de autenticidad, curiosidad, compromiso y colaboración. Nuestro objetivo es fomentar una organización diversa en personas e ideas, donde todos puedan prosperar y ser ellos mismos, sin importar quiénes sean. Únete a nosotros en este emocionante viaje mientras continuamos la transformación hacia la adopción a gran escala de la movilidad sostenible y brindando a nuestros clientes las soluciones que necesitan para tener éxito. Siga nuestra página para obtener las últimas actualizaciones, noticias y conocimientos.