Implementation Manager

Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. The Role We’re looking for an Implementation Manager who thrives at the intersection of technology and customer relationships. You’ll own the end-to-end onboarding experience for our SMB clients, making sure they go live fast, extract real value from day one, and stay with us long-term. You’ll be the expert voice that translates business processes into software configuration — whether that’s migrating data, training users, or redesigning a workflow in Holded to match how a company actually operates. What you’ll do - Lead end-to-end onboarding projects for new clients: scoping, configuration, data migration, training, and go-live. - Understand each client’s current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded’s feature set. - Act as the primary technical contact during implementation, coordinating with the product and support teams when needed. - Identify risks and blockers early, managing project timelines across multiple simultaneous accounts. - Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile. - Collect structured feedback from clients post-implementation and surface product gaps to the Product team. - Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks. About you - 2–5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs. - Hands-on experience with at least one of: Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage, or similar ERP/business management software. - Strong understanding of core SMB business processes: accounting, invoicing, inventory, payroll basics, or CRM. - Native Spanish speaker but fluent in English. - Proven ability to manage multiple projects simultaneously without dropping the ball. Nice to have - Experience with data migration (CSV, Excel, API-based imports). - Familiarity with integration tools (Zapier, Make, native API connections). - Background in consulting, finance, or accounting. - Exposure to ticketing or CS platforms (Intercom, Zendesk, HubSpot). What it's like to work with us - Permanent contract - 26 paid days-off - Flexible working hours - Short work-day on Fridays - Free catered lunch - Continuous Training: annual budget for training for each employee - Fully equipped kitchen with snacks, drinks, and fresh fruit. - Top-notch work equipment - Office in front of the sea with ping pong, pool table, PlayStation… - Interesting projects and a great work environment - An excellent opportunity to grow with the company - Discounts on a Gym membership At Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other. We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it.