Guest Experience Intern - Atipico Madrid (m/f/d)

As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone. We're passionate about creating solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about hospitality and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place! About the project This isn't just a new property; it's a game-changing brand set to redefine urban living. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member. The ideal candidate will oversee all operational aspects for both short-stay and long-stay guests, ensuring a seamless experience, maintaining high standards of guest satisfaction, and driving the property's financial performance. You will be instrumental in bringing this innovative concept to life, playing a pivotal role in ensuring exceptional service delivery and maximizing guest satisfaction. About the role We are seeking a dynamic Guest Experience Intern to join our team at Atipico Madrid. This is an exciting opportunity to gain hands-on experience in the hospitality industry and learn what it takes to deliver exceptional service and maximize guest satisfaction in a fast-paced environment. Your Responsibilities: - Manage guest check-in and check-out to ensure smooth transitions. - Handle reservations and room inventory to optimize occupancy and revenue. - Work with internal teams to address guest requests and concerns in a timely manner. - Arrange pre-arrival services for VIPs, corporate clients, and groups. - Use analytical skills to track and optimize room inventory for new reservations. - Find ways to improve guest satisfaction and team performance. - Keep accurate guest data in the Property Management System (PMS) and other IT systems, following Standard Operating Procedures (SOPs). Your Qualifications: - 0-1 year of experience in a hospitality role or customer service industry, preferably in a hotel or serviced apartment. - Proven ability to exceed guest expectations and achieve high satisfaction scores. - Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds. - Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns. - Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems. Ability to work a rotating schedule, including weekends, public holidays, and various shifts. What we offer: - Welcome Package: Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving. - Team Events: Connect and have fun with your colleagues at our regular, lively company events. - Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further. - Wellhub Membership: Stay active with a subsidized Wellhub membership. - Employee Discount: Unlock 20% off when staying at a Habyt Flex or Atipico property. - Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. If you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you!