GCS Technical Content Manager

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición GCS Technical Content Manager (m/f/d) Global Customer Support (GCS) delivers Technical Services for Roche Diagnostics, ensuring end-user success. We partner with affiliates and Lifecycle Teams to establish standards for service excellence, representing our customers' voice to ensure product designs prioritize customer satisfaction. By offering training, knowledge, spare parts, and tools across borders, we enable smooth customer operations and advance healthcare. Based in our Sant Cugat hub, you will join the GCS Knowledge & Learning Excellence Team . As Content Creation and Management Sub-chapter, we create content that enables customers and Roche service personnel to use, install, and maintain diagnostic instruments and software. Your key responsibilities: - Own all technical content during the product's lifecycle. Accountable for end to end content creation assisting in defining content elements and planning for the specific project. If content is created externally, coordinate with vendor, manage vendor relationship, closely monitor project. - Define and plan the content scope and delivery and determine the channels for the assigned products according to the content strategy. - Responsible for stakeholder management, working closely with the GCS Project Leader and project management (PPE) to assist with planning content delivery. Responsible for building relationships within GCS. - Ensure that input to any risk assessments are completed - either by the content creator or by the content manager; and also ensure coordination with applicable development teams and planning for content delivery. - Ensure that the content creator is able to work in multiple iterations during Agile development while coordinating and completing publication activities. Other responsibilities: - Discuss and advise on standardization and best practices associated with content delivery and content management. - Responsible for meeting project timelines agreed with the project team. - Within the content management system, define reviewers and approvers, ensuring accessibility and required training is completed. - Act when assigned, due to capacity needed, as terminology and translation expert to a maximum of 30% work capacity to support the SubChapter Language Operations. - In close collaboration with the Content Strategist, understand and implement the KLE content strategy in the assigned projects, and contribute to its continuous improvement by providing feedback. Who you are: - You have strong skills in the organization, planning, prioritization, and management of stakeholders and their expectations. And also excellent communication, negotiation and interpersonal skills. - You have experience with project management as well as cross-functional collaboration. - You have good knowledge of Content Management Systems, XML authoring, as well as translation, localization and project management tools. - You are familiar with hardware and software development processes; and with content creation and content management processes, systems, and workflows. What do we offer? We offer competitive compensation and excellent social benefits like flexible work schedule and home office policies, medical insurance, pension plan, allowances for marriage and birth, training related to your career development, gym, meal allowance, flexible remuneration scheme with its fiscal advantages and other benefits https://youtu.be/Jtm7g7fBnlQ Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients. Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.