Front Office Agent - Kimpton Vividora Barcelona

What’s the job? As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Supervisor. Your day-to-day - Be the warm welcome that kicks off a memorable guest experience! - Support the Front Office Supervisors in all required tasks. - Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. - Handle cash and credit transactions. - Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. - Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. - Take pride in your appearance and place as a brand ambassador. - Always know what events and activities are on the day’s schedule. What we need from you - Bachelor’s degree in hospitality or related field. - 2+ years’ experience working in the Front Office department. - Must be fluent in local language and English, additional languages will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. - Opera PMS knowledge will be highly valuable. What to expect from us - Discounted international room rates. - Room for professional growth in one of the largest hospitality companies. - Training programmes and access to IHG’s training tool. - Uniform and laundry service. - Meals whilst on duty. - Private health insurance discount. - Kimpton Benefits: our platform with exclusive discounts for employees. - Cool work environment and lots of fun! 😊