Field Service Engineer - Gerona - CORE LABS

DESCRIPCION DEL PUESTO Primary Objective of Position The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations. Main Responsibilities: - Provide first-line service to customers (service interventions which may require less than 4 hours labor time). - Schedule and perform planned/predictive maintenance (PM/PdM) activities. - Schedule, perform and document hardware and software updates (TSBs). - Assist with instrument installations and deinstallations. - Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district. - Travel within the service area. Profile: - Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred. - Proven track record in a similar position supported by management and customer references. - Successful engagement with customers, specifically laboratory staff. - Technical expert for product line responsibility. - Strong communication skills. - Ability to identify and drive resolution of issues. - Strong experience in the use of analytical tools and software. - Good computer skills. - Good English skills, both written and spoken. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. FAMILIA DE TRABAJO Field Services DIVISION CRLB Core Lab UBICACION Spain > Quintanavides : Remote UBICACIONES ADICIONALES TURNO DE TRABAJO Standard VIAJES Yes, 25 % of the Time VIGILANCIA MEDICA Not Applicable ACTIVIDADES LABORALES SIGNIFICATIVAS Not Applicable