Fashion Support Consultant (Finnish)

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Finnish-speaking Fashion Support Consultant in Malaga. Position: Fashion Support Consultant Location: Malaga, Spain Work model: On-site Employment type: Full-time. DUTIES AND RESPONSIBILITIES: - Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts). - Record and update customer details and case information in the call or ticket management system. - Provide timely responses and effective resolutions in line with established service level agreements (SLAs). - Maintain up-to-date knowledge of company products, services, and client-specific applications. - Identify and escalate complex or unresolved issues to the appropriate internal teams or supervisors when necessary. - Follow established processes, procedures, and quality standards for service delivery. - Complete required administrative tasks accurately and on time. REQUIREMENTS: - Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. - Strong customer service orientation, with the ability to actively listen and understand customer needs. - Ability to take ownership of cases and see them through to resolution or appropriate escalation. - Excellent verbal and written communication skills, with adaptability to different customer situations. - Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations. - Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment. OFFER: - Excellent remuneration package based on experience, skills and performance - Full paid training on the company and the project - Career development programs, specialized courses, and language classes - Dynamic and creative team with a positive and friendly atmosphere - Guidance and tools to reach career potential - Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week) - Office in the centre of Malaga