Delivery Service Manager - TechOps Cell & Gene Therapy

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición We are business minded technology experts in Cell and Gene Therapy, driving life-changing treatments for patients and acting as a pioneer in a new era in medicine. For this position we are seeking a self-motivated, results-driven Delivery Service Manager to be accountable for the operational setup, delivery, governance, and continuous improvement of mission-critical IT services and technology solutions. In this role, you will enable our business to successfully manufacture and deliver high-quality pharmaceutical products Job Responsibilities - End-to-End Service Delivery: Own every aspect of service delivery, performance, and governance, acting as the initial single point of contact and primary face to the business for operational service issues. Independently leads the analysis of moderate to complex delivery problems, driving root cause analysis and eliciting complex stakeholder needs. - Scope & Delivery Management: Independently define, manage, and control the scope of medium to large initiatives, tailoring Agile delivery methodologies to optimize results - Continuous Improvement: Accountable for comprehensive improvement plans and contributes to solution design and validation. Drive root cause analysis for complex delivery problems, propose comprehensive improvement plans, and elevate the overall service experience - Stakeholder & Team Leadership: Identifies a diverse range of stakeholders across functional areas and develops comprehensive stakeholder communication plans. Effectively manages relationships act as a trusted advisor, manage complex dependencies across functional areas, and foster a coaching and mentoring mindset to build team spirit. Ensure releases and changes are delivered in a controlled, agile manner alongside Product Managers and Business Representatives Qualifications Education / Experience - Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience) - 5+ years of relevant experience as a Delivery Service Manager providing mission-critical services in a global organization, preferably within the highly regulated Life Sciences industry - Proven track record operating in a Delivery Management archetype (e.g., Project Manager, Service Manager, Scrum Master, RTE, Agile Coach) managing medium to large initiatives or significant workstreams. - Expert in the discipline of IT Service Management (ITIL V3/V4) - Experience and in Computer Systems Validation (CSV) and awareness of regulations like FDA CFR Part 11, HIPAA, and GDPR Personal attributes - Passionate about learning, highly analytical, capable of hands-on problem solving, and equipped with a strong customer-service and agile mindset - Strong analytical skills to drive root cause analysis and propose comprehensive improvement plans. - Exceptional stakeholder management and communication skills, with the ability to facilitate workshops, resolve conflicts, moderate conversations and act as a trusted advisor to diverse stakeholders. - Strong coaching and mentoring mindset with a positive attitude and high energy to fostering cross-group collaboration - Fluent English is a must Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.