Data Centre Service Delivery Technician

En Iron Mountain sabemos que el trabajo, cuando se hace bien, tiene un impacto positivo para nuestros clientes, nuestros empleados y nuestro planeta. Por eso necesitamos que se unan a nosotros personas inteligentes y comprometidas. Ya sea que esté buscando comenzar su carrera o hacer un cambio, contáctese con nosotros y vea cómo puede elevar el poder de su trabajo en Iron Mountain. Brindamos soluciones expertas y sustentables en gestión de registros e información, servicios de transformación digital, centros de datos, gestión del ciclo de vida de activos y almacenamiento, manipulación y logística de obras de arte. Estamos orgullosos de asociarnos todos los días con nuestros 225.000 clientes en todo el mundo para preservar sus valiosos activos e información, extraer más de ellos y proteger la privacidad de sus datos de maneras innovadoras y socialmente responsables. ¿Tiene curiosidad por ser parte de nuestra historia de crecimiento mientras desarrolla sus habilidades en una cultura que acogerá con agrado sus contribuciones únicas? Si es así, comencemos la conversación. Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in San Fernando de Henares, Madrid, Spain. As part of our critical facility team, you'll play a hands-on role in keeping our customers' physical infrastructure running smoothly while maintaining peak environmental and operational standards. You will have the opportunity to directly impact uptime, manage site inventory, and deliver reliable smart-hands support in a fast-paced, high-tech environment. What You’ll Do (Responsibilities) In this role, you will: - Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests. - Manage daily operational ticket queues: Monitor, resolve, and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks. - Maintain facility environmental & power standards: Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response. - Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor. What You’ll Bring (Skills & Qualifications) The ideal candidate will have: - 2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided). - Strong multi-tasking skills and the ability to prioritize tasks across multiple ticketing systems in an evolving environment. - High attention to detail with a process-driven mindset to adhere to safety codes, compliance audits, and strict protocols. - Clear communication skills with a strong customer service orientation; intermediate English and Spanish language skills are preferred. - Ability to obtain required government or agency background security clearances What We Offer (Benefits) - Competitive compensation and benefits aligned with experience. - Shifts: Full-time shift position (varied working hours including nights, weekends, and public holidays, with overtime opportunities available). - Comprehensive health insurance plans. - Opportunities for continuous learning and professional growth. Ready to build your career with a trusted industry leader? Apply today to join the Iron Mountain team and help shape the future of data center operations. Category: Operations Group