Customer Success

Permanente regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. 🚀 Your next challenge We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them. What you'll be doing: - Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them - Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement - Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.) - Consistently provide feedback to Product on client's needs. - Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.). - Identify Customer Success Qualified Leads (CSQLs) - Collaborate with the sales team to maximize sales opportunities. - Provide account specific operational and technical support for different levels of accounts via email and phone. - Refer issues to the technical team. Education Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field. Work Experience Requirements: 2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling. Other Requirements: - Demonstrated experience in dealing with a large amount of accounts. - You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc. - Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory). Languages: Fluent in both English and Spanish (mandatory) Competencies: - A person with a genuine commitment to customer success and satisfaction. - You have the ability to convey complex information clearly and concisely to customers. - An active listener and you understand customer needs and concerns effectively. - An analytical thinker with the capability to identify and address issues that may arise during onboarding. - Someone with flexibility to adapt to changing customer needs and evolving product features. - Someone with the ability to thrive in a dynamic and fast-paced environment. - You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease. - Someone with organizational skills to manage multiple customer onboarding projects simultaneously. - Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time. 🔎 To get this challenge - Video call or face to face with Recruiter/HRBP - Video call or face to face with CS Lead - Video call or face to face with CS Manager 🏅 Your team Customer Success Team 📍 Your location Madrid, Spain. ☀️ Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.