Customer Service Advisor (Dutch)

David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena. Position: Customer Service Advisor Location: Benalmádena, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: - Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well) - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits - Use cheat sheets, guides and protocols provided during the training - Ensure customer satisfaction and provide professional customer support - Identify when the issue should be re-assigned to another department - Collaborate with other agents or teams in case of more complex cases - Document each action taken in a CRM system in detail. REQUIREMENTS: - Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level) - Possess excellent writing and verbal communication skills to simplify technical language for non-technical users   - A resourceful and stress-resilient personality that can adapt and remain calm in all situations - Good listening skills and ability to empathize with others - Ability to solve issues in a timely manner - Ability to work independently while being a team player at the same time - Ability to cover shift rotation and be on time at the office. BENEFITS: - Excellent remuneration package - Be part of a dynamic and creative team with a positive and friendly atmosphere - Guidance and tools to reach your full potential - Relocation support.