Customer Payment Resolution Specialist (Polish Speaker)

En Air Products, reimaginamos lo que es posible. Aprovechando la motivación de nuestra gente y nuestra experiencia colectiva, creamos las ideas y las innovaciones que nos impulsan hacia adelante. Cuando nos unimos —en un entorno donde se escucha cada voz y todos saben que forman parte del equipo y que son importantes— creamos soluciones que lanzan a las personas al espacio, respaldan la atención médica vital en los hospitales y permiten la construcción de instalaciones de producción pioneras a escala mundial. Reimaginemos lo que es posible 📍 Location: Cornellà de Llobregat (Barcelona), Spain 📄 Contract: Permanent Employment Contract 🌍 Work Model: Hybrid (2 office days / 3 remote days after onboarding) ✈️ Travel: No regular travel required At Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues. We care about work-life balance. Following a structured onboarding period, you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office , flexible working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. Additionally, Air Products offers an outstanding onboarding experience to help you successfully settle into your new role and the wider organization. As our Customer Payment Resolution Specialist, you will... ✔️ Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy ✔️ Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate ✔️ Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation ✔️ Support and be backup for other collector’s associates ✔️ Liaise with the credit & collections team lead about all credit issues ✔️ Keep accurate and up to date logs of individual customer information ✅ Required - Fluency in Polish (C2/native level) and a communicative level of English - Completed studies (degree not required in Business Administration or Economics, but any completed studies are required) - Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections - Understanding of customer accounts and general business workflows. - Proficiency in Microsoft Office applications - Strong communication, collaboration and problem-solving skills ➕ Preferred / Would Be an Advantage - Czech, Slovak or Hungarian language skills - Experience negotiating with customers and internal stakeholders - Experience in collections, dispute management, account reconciliations and payment-related processes - Basic accounting knowledge, particularly customer accounting - Experience working with SAP - Educational background in Business Administration, Economics or a related field 💼 What We Offer - We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan - Flexible Compensation Plan: Allows employees to allocate part of their gross salary to selected benefits (restaurant card, health insurance, nursery vouchers, transport card) with applicable tax advantages - Economic Support for Remote Work - Flexible Hours: With the possibility to work from home 3 days per week - Holidays: 23 days + additional days for work adjustment - Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen - Special Discounts: On your favorite brands for being part of Air Products - Parking Space: so, you don't stress about arriving at the office Pay Transparency Statement We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy. 👉 How to apply Apply today using the APPLY option on our website or the relevant job board. Please note that this vacancy will remain advertised until the recruitment process is completed and an offer is made to the selected candidate. Until then, the job advertisement may be automatically refreshed or re-posted on the platforms where it was originally published. We thank all applicants for their interest; however, only those selected for an interview will be contacted. You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. Please note that your job title in the employment contract will be Collection Associate Talent Acquisition Team at Air Products #LI-OD1 Fundada en 1940, Air Products es una empresa líder mundial en gases industriales y cuenta con una orgullosa trayectoria de innovación y excelencia operativa, con un compromiso inquebrantable con la seguridad y la gestión medioambiental. Trabajando juntos, aprovechamos nuestra pasión y nuestros diversos orígenes para reimaginar lo que es posible y generar un futuro más limpio para nuestros clientes, nuestras comunidades y el mundo.