Customer Care Representative

En Medtronic, puedes empezar una carrera para toda la vida que se centre en la investigación y en la innovación y que defienda la equidad y el acceso a la atención sanitaria para todos. Tu liderazgo dejará huella, eliminando obstáculos para impulsar la innovación en un mundo más conectado y humanitario. Un día normal As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. This position is based in Madrid in Spain and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Spain. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives. Primary Responsibilities - Act as the primary point of contact for customers throughout the service and repair journey - Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience - Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues - Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up - Support quality and compliance requirements in a highly regulated MedTech environment. - Contribute to process improvements and continuous improvement initiatives - Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day Required Qualifications - High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment - Professional proficiency in English and Spanish, both written and verbal - Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail - Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. - Experience working within established processes and procedures in an operational environment Preferred Qualifications - Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries - Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce - Proficiency in an additional European language - Experience managing customer escalations or complex customer inquiries - Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status. Requisitos físicos del puesto Las declaraciones anteriores pretenden describir la naturaleza general y el nivel de trabajo que realizan los empleados asignados a este puesto, pero no son una lista exhaustiva de todas las responsabilidades y habilidades necesarias para este puesto. ‌ ‌ Aviso sobre fraude en la contratación Estamos al tanto de las estafas de phishing dirigidas a personas en búsqueda de empleo. 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Beneficios y compensación Medtronic ofrece un salario competitivo y un paquete de beneficios flexible El compromiso con las vidas de nuestros empleados es el centro de nuestros valores. Reconocemos sus aportes. Comparten el éxito que contribuyen a crear. Ofrecemos una amplia gama de beneficios, recursos y planes de compensación competitivos diseñados para apoyarlo en cada etapa de su carrera profesional y de la vida. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 24,800.00 EUR - 37,200.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).