Booking Agent 32h

The role: AIRE Ancient Baths is a group of unique wellness spaces inspired by the tradition of ancient thermal baths, combining water, relaxation, and wellness experiences in beautiful spaces across different cities around the world. We are looking for a Booking Agent to join our Contact Center team in Santa Cruz de Tenerife . Working from our offices and providing customer service and managing reservations for all AIRE centers internationally. Your main responsibilities: - Customer service via email, chat, and phone. - Managing individual and group reservations. - Resolving and following up on customer queries and issues. Full training will be provided. Who you are: - Fluent in English; other languages are a plus. - Customer-oriented, with strong communication and commercial skills. - Organized, detail-oriented, and able to multitask. - Flexible to work nights, weekends, and public holidays when required. - Able to maintain the required internet speed. What we offer: - Permanent contract, 32h/week (1 month trial period). - 100% on-site at our Contact Center offices in Santa Cruz de Tenerife. - 2 weekends off per month - 3 days off per week - Sunday bonus: +€15.33/day. - Public Holiday bonus: +€44.01/day. - Transport bonus (00:00–06:00): +€6.56/day. - Night bonus (22:00–06:00): +€1.96/hour. - Average of 40 holiday days. - Referral Program. - 30% off all our experiences. - Employee discount for private health insurance. A welcoming and inclusive team environment. 💪