Billing to Cash Agent

En Roche puedes ser tú mismo y sentirte valorado por tus cualidades únicas. Nuestra cultura fomenta la expresión personal, el diálogo abierto y las conexiones genuinas, donde eres valorado, aceptado y respetado por lo que eres, permitiéndote prosperar tanto de manera personal como profesionalmente. Así es como buscamos prevenir, detener y curar enfermedades y asegurarnos de que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Únete a Roche, donde cada voz importa. La posición Sant Cugat del Vallès Site Supply Chain / Order to Cash (O2C) Area A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Doing now what patients need next. As part of the Supply Chain team within the Order to Cash (O2C) area, you will play a pivotal role in the Billing to Cash process. Reporting to the O2C leadership, you will be responsible for ensuring the full billing, collection, and accounts receivable management for your assigned portfolio of customers. In close collaboration with internal teams (Sales, Finance Excellence, Customer Care) and external clients, you will maintain fluid contact to simplify processes, reduce DSO (Days Sales Outstanding), and optimize the overall Invoice-to-Cash journey. Key Challenges & Responsibilities - Billing & Receivables Management: Manage the end-to-end billing and collection process for assigned accounts, monitoring the evolution of accounts receivable balances and ensuring the accurate submission of invoices through appropriate channels (e.g., electronic platforms, EDI). - Incident & Invoice Corrections: Analyze, document, and execute necessary invoice corrections due to incidents or returns, following established procedures to eliminate root causes and secure timely cash collection. - Special Billings & Account Administration: Handle special billings, open accounts, post-billings, and credit notes. Source and verify required documentation to maintain an accurate customer master file. - Customer Contact & Relationship: Maintain direct, fluid, and personalized contact with customers ( reserving a portion of time for direct interactions/visits when necessary) to address payment delays, reconcile accounts, and simplify administrative procedures. - Process Simplification & Cross-Functional Alignment: Maintain a global vision of the entire Invoice-to-Cash process. Work side-by-side with commercial and supply chain teams to optimize credit/collection flows and radically simplify current workflows. - Project & Innovation Ownership: Participate actively in national and global transversal projects, exploring new technologies (automation, EDI platforms, workflow improvements) to streamline receivables management and elevate customer experience. Who You Are - Education & Background: Bachelor's Degree in Business Administration, Finance, Economics, or similar area. Solid experience in billing, credit management, accounts receivable, or finance environments. - Customer & Financial Orientation: Strong analytical capability, high detail orientation, and a proactive approach focused on reducing DSO and resolving administrative bottlenecks. - Technical Skills: High proficiency in SAP , MS Office (Excel), and familiarity with electronic billing platforms (EDI) or CRM tools (e.g., Salesforce). - Communication & Negotiation: Excellent communication skills, assertiveness, and phone etiquette to navigate direct customer conversations and cross-departmental alignment smoothly. - Adaptability & Mobility: Autonomous, adaptable to change, and willing to travel within Spain (~20%) for personalized customer touchpoints or team initiatives. - Digital & Simplified Mindset: Openness to adopt digital tools, streamline processes (We@RocheDiagnostics culture), and actively contribute to cross-functional O2C improvements. - Languages: High level of Spanish (written and spoken for daily operations) and professional command of English for regional/global projects and collaboration. What We Offer At Roche, we offer competitive compensation, social benefits, and the opportunity to contribute to a collective leadership culture where every individual contributor is empowered to be a leader. You will have a clear framework for development, where your contributions are recognized and rewarded based on the impact you create for our patients and customers. Roche is an equal opportunity employer. Quienes somos Alcanzar un futuro más saludable es lo que nos impulsa a innovar. Juntos, más de 100.000 empleados en todo el mundo están dedicados a avanzar en la ciencia, asegurando que todos tengan acceso a la atención sanitaria hoy y para las futuras generaciones. Nuestros esfuerzos resultan en más de 26 millones de personas tratadas con nuestros medicamentos y más de 30 mil millones de pruebas realizadas con nuestros productos de Diagnósticos. Nos damos apoyo mutuamente para explorar nuevas posibilidades, fomentar la creatividad y mantener altas nuestras ambiciones, para poder ofrecer soluciones sanitarias que cambian la vida e impactan a nivel global. Construyamos juntos un futuro más saludable. Roche es una empresa que ofrece igualdad de oportunidades.