Accounting Support Specialist (Phone)

Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. The Role We’re looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone , helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience. What You’ll Do: • Respond promptly to customer inquiries via live call (as secondary task, other text-based channels). • Troubleshoot technical issues, providing clear and concise instructions. • Guide users through Holded’s features, offering personalized support based on their needs. • Document customer interactions in our CRM and escalate issues when necessary. • Identify recurring customer concerns and share insights with the Product and Engineering teams. • Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service About you - 1+ year of experience in a Call Center Support or Customer Service role. - Exceptional written communication skills with a focus on clarity and professionalism. - Ability to multitask. - Tech-savvy with a quick ability to learn new tools and platforms. - Basic Knowledge of finance - Strong problem-solving skills and attention to detail. - Native in Spanish but fluent in English. Extra awesome - Experience in a SaaS or tech support environment. - Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom - Basic knowledge of business management software (accounting, invoicing, HR). What it's like to work with us - Permanent contract - Hybrid work model - Short work-day on Fridays - 26 paid vacation days - Free catered lunch at the office - English/Spanish classes - Referral program - Continuous Training: annual budget for training for each employee - Fully equipped kitchen with snacks, drinks, and fresh fruit - Top-notch work equipment - Office in front of the sea with ping pong, pool table, PlayStation… - Interesting projects and a great work environment - An excellent opportunity to grow with the company - Discounts on a Gym membership At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it.